How do I return?

UK Customers

  • Please fill out the returns request via ‘my account’ or email us at hello@maveandrick.co.uk with your name and order number where we will send you a FREE postage label

  • Enclose the completed return note inside your parcel, package securely and attach the FREE return postage label to the package

  • Please obtain your return postage receipt until you receive your refund from us

  • Don't have a returns note? Please email us at hello@maveandrick.co.uk with your details and we can send you one to print off

  • Please note we do not exchange items

Overseas customers

  • Please fill in your returns note, place in parcel and return parcel to M+R Returns, 186 Severn Drive, Upminster, Essex, RM14 1PW

  • Your parcel must be returned using a tracked return service (we are sorry that we are unable to cover your return postage costs)

  • Please obtain your return postage receipt until you receive your refund from us

  • Don't have a returns note? Please email us at hello@maveandrick.co.uk with your details and we can send you one to print off

  • Please note we do not exchange items

 

What items are returnable?

  • Items can be returned within 14 days of receipt of your shipment

  • The items must be received back in their original condition

  • The items must be unwashed and unworn

  • The items must be returned in the original packaging with tags and labels still attached

  • We reserve the right not to refund you if your returned items are outside of these terms

Are there any charges for return?

  • UK - we offer a free returns service subject to the condition above

  • Overseas - you are responsible for the return shipping charges and item must be returned tracked (we are sorry that we are unable to cover your return costs)

  • You must ensure to obtain your proof of postage in case your parcel is lost on its return back to us.

  • If you do not have your proof of postage, mave+rick cannot be held responsible for any lost parcels.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed (please keep your return postage receipt safe until you receive your refund)

  • It takes up to 5 working days for our returns team to process your parcel

  • It can sometimes take up to 5-10 days for funds to reach your account.

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